RoundPoint Mortgage Servicing LLC is excited to welcome our new customers to the Family!
Has your loan recently transferred from another servicer?
> Rocket Mortgage transfers: Please click here
We're RoundPoint Mortgage Servicing LLC and we're on a mission to serve our homeowners and all of their homeownership needs.
As a large, non-bank mortgage servicer, we are committed to delivering exceptional service for our customers.
Let's take a closer look at the loan transfer process:
Note: If your loan is transferring FROM RoundPoint Mortgage Servicing LLC to a new servicer instead, get more info here.
STEP 1:
Your previous servicer sends you a goodbye letter informing you of the transfer. During this timeframe, you may also have received a welcome email from us explaining next steps.
STEP 2:
We formally begin the onboarding process.
STEP 3:
You may receive a welcome call from us. We use this as an opportunity to introduce ourselves and answer any questions you may have.
Please note: You will NOT be able to set up your online account until the last day of this period.
STEP 4:
Keep your eye out for a welcome letter and an email from us providing you with your new account information. We'll also mail your first RoundPoint Mortgage Servicing LLC billing statement at this time.
Visit our payments page for answers to
your payment-related questions.
I made my payment to my previous servicer . What now? How do I make a payment? How do I set up recurring payments?
Online account management made simple!
Servicing Digital is our custom-built online portal for efficient self-service.
Get insightful loan data, download mortgage documentation, make payments, and much more—all at the click of a button . Learn More
Click below to log in or set up a new account today.
Sign In Now
You can retrieve your new RoundPoint Mortgage Servicing LLC loan number with just a few steps. Click here to get started.
• After you're officially brought on as our customer, you can set up an online account . The process is quick and easy!
• Register as a new user, and you’ll be on your way to reviewing your mortgage loan information, updating your contact information, viewing eStatements, and more.
• If you anticipate paying off your loan due to sale or refinance before the transfer date, please ensure funds are sent to your previous servicer.
• If you anticipate paying off your loan due to sale or refinance after the transfer date, please contact us to request a payoff quote.
If you recently sent a payment to your previous servicer, that’s okay. They will return your payment to you or forward it to us. If they send it to us, we’ll apply your payment to your mortgage effective the date they received it.
You will receive your first RoundPoint Mortgage Servicing LLC billing statement toward the middle of the month. But, you don’t need the billing statement to make your payment. You can pay online or call 877.426.8805 at any time to make a payment
Note: Please be advised the billing statement may have generated before your first payment posted with RoundPoint Mortgage Servicing LLC, causing the statement to show due for two (2) payments. For the most up-to-date account information, please log into Servicing Digital and review your account dashboard. Your next month’s statement will reflect all payments credited to your account.